Union Minister Jitendra Singh Announces Single Window Portal For Pensioners, Elder Citizens

Union Minister Jitendra Singh on Tuesday announced the setting up of Single Window Portal for benefit of pensioners and superannuated elder citizens. The Portal, he said, will not only enable constant contact with pensioners and their associations across the country but will also regularly receive their inputs, suggestions as well as grievances for a prompt response.

While addressing the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) for Review and Rationalisation of Pension Rules i.e (CCS) (Pension) Rules, 2021, Jitendra Singh said under Prime Minister Narendra Modi, several revolutionary changes were brought in since 2014 in Pension Rules for bringing “Ease of Living” to the common man.

Jitendra Singh said, the objective of the Common Pension Portal is to create a single window digital mechanism for pensioners to raise their grievances and get the same resolved without approaching different authorities in person.

He said, all Ministries responsible to process, sanction or disburse pension dues, are interlinked to this system and grievances are forwarded after assessment to the concerned Ministry/Department for resolution. Pensioners as well as Nodal officer can view the status of the grievance online till disposal in the system.

According to a statement by the Ministry of Personnel, Public Grievances & Pensions, SCOVA is a useful platform for holding consultation with the stakeholders i.e. the pensioners through their Associations and concerned Ministries/Departments. It provides the Associations an opportunity for raising their issues concerning pensioners’ welfare etc. directly before the concerned Ministries/Departments.

Jitendra Singh informed that since the launch of Doorstep Service for submission of Digital Life Certificate (DLC) through Postman in November 2020, more than 3,08,625 Life Certificates through India Post Payments Bank (IPPB) have been done.

Jitendra Singh said that Face Authentication Technique through Android phone for submission of life certificate digitally has been launched on 29.11.2021 and till date, more than 20,500 Life Certificates through face authentication have been done.

Jitendra Singh said that the ‘Bhavishya’ platform, an integrated online pension processing system is at present being successfully implemented in the main Secretariat of 96 Ministries/ Departments including 813 Attached Offices. As on date, more than 1,50,000 cases have been processed ie. PPOs issued which includes more than 80,000 e-PPOs.

The Minister said that the Department had started in 2017 the unique experiment of holding Pension Adalats to resolve chronic grievances of Central Government Pensioners. So far, the Department has conducted a total of 6 Pension Adalats. The next Pension Adalat is scheduled to be held on 05.05.2022.

Dr Jitendra Singh said, the earlier Pension Rules were notified 50 years ago in 1972. Since then, a large number of amendments to the CCS (Pension) Rules, 1972 have taken place. He said, in the light of such changes and several office memoranda clarifying different provisions of these Rules, the Department has brought out a revised and updated version of the Rules i.e. Civil Services (CCS) (Pension) Rules, 2021.

He clarified that the revised Rules do not make any changes in regard to entitlement of amount of pension, family pension or gratuity. However, the new Rules bring about several new policy and procedural improvements over the Central Civil Services (Pension) Rules, 1972. Also, some provisions in the old rules, which have become redundant over a period of time, have been omitted from the new Rules, the Minister added.